Email Etiquette Quiz: Mastering the Art of Digital Communication

#1. You accidentally send an email with a typo or incorrect information. What should you do?

Send a new email apologizing and explaining the mistake.

Delete the original email and pretend it never happened.

Forward the corrected email to everyone on the original list.

Ignore it and hope the recipient doesn't notice.

#2. You're attaching a large file to your email. What should you do first?

Compress the file to reduce its size.

Ignore the file size and hope it goes through.

Offer to send the file through a cloud storage service instead.

Send it anyway, the recipient can always download it later.

#3. What's the best way to ensure your email gets opened and read?

Keep the subject line clear, concise, and relevant to the email content.

Send the email at night or on the weekend when people have more time.

Write a lengthy and detailed email, covering everything you can think of.

Use ALL CAPS in the subject line to grab attention.

#4. You're composing an email to your boss. What's the MOST important thing to consider?

Using lots of exclamation points to show enthusiasm!

Keeping the tone professional and respectful.

Using emojis to express your emotions clearly.

Making sure the subject line is catchy and attention-grabbing.

#5. What should you AVOID doing when replying to an email chain with many recipients?

Using a clear and concise subject line related to your response.

Proofreading your email carefully before sending.

Replying to all, even if your response only concerns a few people.

Briefly summarizing the previous discussion for context.

#6. What's the best way to express your tone in an email?

Rely solely on emojis to convey your emotions.

Use informal language and slang for a friendly feel.

Use exclamation points liberally to show enthusiasm.

Choose clear and concise language that avoids sarcasm or ambiguity.

#7. How often should you proofread your email before sending?

As many times as it takes to ensure it's perfect.

It's not necessary, typos happen to everyone.

Twice, paying close attention to grammar and spelling.

Once, quickly scanning for major errors.

#8. You receive an urgent email requesting your immediate response. What's the best course of action?

Send a quick reply acknowledging the email and promising a proper response later.

Wait until the urgency passes before responding at all.

Respond immediately, even if your answer is incomplete or inaccurate.

Ignore it until you have more time to respond thoughtfully.