As a provider of website hosting and other Internet-related services, Lookafter IT Sdn Bhd ("We", "Our", "Us", "Lookafter") is committed to providing services at a standard of excellence in accordance with best practices in the industry.
As We value ourselves as a responsible hosting provider, We strongly discourages irresponsible practices, which degrade the usability of network resources and the value of Internet services. This Acceptable Use Policy ("AUP") specifies the actions considered abusive and prohibited by Lookater.
Lookafter reserves the right to modify this AUP at any time, effective upon posting of the updated version to this web page. By using any of Lookafter products and services ("Services"), you agree to comply with Our AUP. Failure to comply with the AUP may result in account suspension or termination without prior notice. Lookafter will remain the sole arbiter in what constitutes a breach of Our AUP.
Lookafter has zero-tolerance spam policy. You must comply with the CAN-SPAM Act of 2003. You are prohibited from sending mass unsolicited email messages (Spam) or unsolicited commercial emails (UCE). All emails sent to recipients who have not Confirmed Opt-In to mailings from you will be considered as UCE. Your use and sending of mass emails must at all times maintain complete and accurate records of all consents and opt-ins. We will consider the mass mailing to be unsolicited if you cannot provide actual and verifiable proof of such consents and opt-ins.
Lookafter prohibits the following activities without limitation hereunder:
Any user account who causes or results in Our server's IP address being blacklisted by any spam organizations, including but not limited to SpamHaus, SpamCop or Barracuda, will be immediately suspended or terminated. We reserve the right to assess a fee ranging from RM200 to RM1,000 upon such user, which shall serve to compensate Us for increased administration costs and expenses of redressing the spam-related activity. You agree that in the event We determine that you have deliberately or recklessly engaged in spam activity, We may assess the fee entirely at Our discretion.
You agree not to use Lookafter systems and Services for any purpose that is unlawful or prohibited by this AUP, and you agree to comply with any applicable local, provincial, federal and international laws, government rules or requirements. Lookafter reserves the right to suspend or terminate Services, in its sole discretion, if you are using the Services, in association with spam or morally objectionable activities including, but not limited to:
Shared hosting servers are shared among multiple customers, hosting their websites and other email or storage services. In order to provide uninterrupted service to all Our customers, We do not allow customers to abuse shared resources.
Shared hosting customer may not use more than 20% of single core CPU (with 128 MB RAM, burstable to 512 MB) for longer than 60 seconds at a time. This includes but not limited to CPU cycles, RAM usage, disk space and bandwidth. If the customer overuses the allocated shared resources, the customer's account will be suspended for 24 hours. If the account repeatedly causes server overload, Lookafter reserves the right to terminate the customer's account permanently or impose an overload penalty fees to the customer.
All shared email hosting plans are set with sending limit of 200 emails per hour and 1000 emails per day. This policy is required to prevent spamming activities either deliberate or through poorly secured devices that are hacked for sending spamming emails. Shared email hosting plan customers who want to send more than 1000 emails per day may subscribe to Our dedicated outgoing SMTP service. For more details, please contact Our sales team.
Lookafter prohibits customers from running bit torrent application, tracker or client that may abuse Our system. Customers are allowed to provide link to legal torrents on their website, but are not allowed to host them on Lookafter shared hosting servers.
Dedicated Outgoing SMTP Service utilizes a dedicated IP for email delivery. The sending limit for this service is 10,000 emails per day.
The use of traffic (bandwidth) and disk space of Virtual Private Server (VPS) is limited in accordance with the VPS type. Additional traffic, disk space and/or RAM are subject to charges.
Lookafter reserves the right to disable or terminate Services and/or to remove content to investigate suspected breach of this AUP. Lookafter will attempt to notify the customer of any violation whenever possible and work with them to resolve any abuse problems. Failure to respond to Us may result in the suspension or termination of Services. If cases are critical, such as they are affecting the entire operation, Lookafter reserves the right to disable or terminate Services without prior notice. If the explanation or solution is accepted, the customer will be given a warning and/or will be incurred an abuse fees. Unresolved abuse or AUP matters that are not responded within 14 days will be considered abandoned and will be deleted.
Should you have any information, concerns or complaints in relation to any violation of this AUP, please contact Us via helpdesk@lookafter.com.