Lookafter IT Sdn Bhd ("We", "Our", "Us", "Lookafter") is committed to protecting the privacy of your personal data. In this privacy policy (“Privacy Policy”), you will understand what we collect, why we collect it and what we do with it. This Privacy Policy applies to all Lookafter brands, websites, apps, products, services or technologies (collectively "Services").

By using our websites or Services, you acknowledge that you have agreed to our Terms of Service and Acceptable Use Policy, that you have read and understood this Privacy Policy, and that you consent to your information being used for the purposes and for the manner described in this Privacy Policy.

Supplemented Data

We may collect supplemented information about you from other sources, for example, from publicly available databases, social media platforms, or third parties from whom we have purchased data, so that we can update, expand and analyze the accuracy of Our records, identify new customers, and provide products and services that may be of interest to you. If you provide Us personal information about others, or if others give Us your information, we will only use that information for the specific reason for which it was provided to us.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from you (or from publicly available resources) when you:

• Register an account or purchase any of Our Services;
• Subscribe to a specific Services;
• Visit or browse Our websites;
• Communicate with Us or request support from us;
• Complete contact forms or request newsletters or other information from us;
• Commence a business relationship with Us (for example, as a reseller or business partner);
• Participate in competitions, contest or surveys, apply for a job, or interact with Us via social media.

We may also obtain your personal information from third parties we deal with or other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.

HOW WE USE PERSONAL INFORMATION

Lookafter uses the information we collect from you for the following purposes:

• To enable Us to provide you with Our Services.
• To process applications, requests and transactions related to Our Services.
• To create and administer your account.
• To provide you with customer and technical support and to communicate with you about the Services or benefits and changes to the features of the Services.
• To keep your account secure and to protect our website and Services (including to prevent fraud and abuse).
• To investigate and resolve any issues related to the use of Services, billing queries, complaints and other enquiries that your submit to Us.
• To diagnose problems with the Services and to identify any security and compliances risks, errors, or needed enhancements to the Services.
• To customize your experience on Our website or while using Our Services and to track and analyze use of our website and Services, so that we can improve them and provide you with the best possible experience.
• To help Us improve the performance of the Services and Our customer service.
• To process job applications.
• To conduct marketing activities.
• To send you periodic emails concerning order information, Our Services information, company news, promotions and legal information.
• To meet any legal or regulatory requirements.

HOW PERSONAL INFORMATION IS SHARED

We do not disclose, sell, trade or otherwise transfer your personal information to third parties without your prior consent. However, we may be required or need to disclose information about you to the following third parties:

• Data center and data hosting providers.
• Domain name registrars and registries.
• Companies or organizations that act as our agents, contractors, resellers, service providers or professional advisors.
• Companies or organizations that assist Us in processing or fulfilling transactions.
• Payment processors (e.g. PayPal).
• SSL certificate and website protection service providers.
• Analytics processors (e.g. Google Analytics).
• Law enforcement agencies.
• Government agencies.
• Any credit reporting or debt collection agencies subjected to permitted law applicable to Us.
• Other parties in respect of whom you have given your express or implied consent.

RETENTION

We will retain your information for as long as your account is active, as it is necessary to provide you with our Services, or as otherwise set forth in this Privacy Policy.

We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.

LINKS TO OTHER WEBSITES & SERVICES

Our website or Services may contain links to other third-party websites, products and services. Please be aware that Lookafter is not responsible for the privacy practices of such other sites or providers. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personal information.

SECURITY

We take every precaution to protect your information seriously. We employ various security measures to maintain the safety of your personal information when you place an order with Us or access your personal information.

All sensitive information (such as credit card number and/or identification number) submitted via our website is transmitted and protected with the best encryption software in the industry - Secure Socket Layer (SSL).

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user's information off-line. All of our users' information, not just the sensitive information as mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a technical support representative) are granted access to personal information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure customers' information is protected.

The servers that we store personal information on are kept in a secure environment. However, no data transmission over the Internet can be guaranteed to be 100% secure, and Lookafter does not warrant that your information will be absolutely secure. Any transmission of data on or through the use of our websites and Services is at your own risk.

YOUR CHOICE

If you wish to change your personal information you have provided to us, you may make a request by sending an email to our Helpdesk Team at helpdesk@lookafter.com.

To request an electronic copy of your personal information, please contact our Helpdesk team.

To delete your account, please contact our Helpdesk Team. We may retain certain information as required by law or as necessary for our legitimate business purposes.

When you create an account with Lookafter, you are automatically subscribed to receive transactional notices, email newsletters and news of special promotions offered by Lookafter. To opt-out of receiving our newsletters and promotional mailings, you may press the links provided in the promotional email message or contact Us.

CHANGES TO THE PRIVACY POLICY

We reserve the right to revise this Privacy Policy from time to time to adapt it to our company, Services, and legal requirements. The latest version of the Privacy Policy as posted in this page shall apply and supersede any and all previous versions. Any continued use of our website or Services after any changes are made to our Privacy Policy will mean that you accept the updated Privacy Policy.

CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy, please contact Us through the following contact points:

• Email: helpdesk@lookafter.com