This Dedicated Outgoing SMTP Service Terms & Conditions Agreement ("Agreement") contains the terms that govern your subscription of Dedicated Outgoing SMTP Service ("DSMTP") that Lookafter IT Sdn Bhd ("Lookafter") provides.

Please read this Agreement carefully. Any purchase or use of DSMTP implies that you have read and accepted the terms as specified in this Agreement, in addition to Lookafter Universal Terms of Service, Privacy Policy and Acceptable Use Policy.

USE OF DSMTP

You agree to use DSMTP solely for your business purposes. You may use DSMTP for marketing email distribution only if your mailing list follows a double opt-in process, where recipients explicitly request to receive your emails by subscribing and confirm their email address by responding to a verification or confirmation email.

Your mailing list must comply with all applicable laws and regulations in Malaysia, and you are strictly prohibited from sending emails to purchased or third-party mailing lists, as this constitutes spamming, or to recipients who have not explicitly opted in to receive emails from you. We enforce a zero-tolerance policy against spam and unsolicited emails. Any violation, including the transmission of unsolicited emails, may result in immediate suspension or termination of your account.

You further agree not to use DSMTP for:

• Sending unsolicited bulk emails (spam) or messages that violate anti-spam laws.
• Distributing malware, phishing attempts, or fraudulent content.
• Engaging in illegal, abusive, or unethical activities, including impersonation or unauthorized use of email addresses.

Failure to adhere to these terms may result in service suspension or termination without prior notice.

HOSTING REQUIREMENT

To use DSMTP, you must host your email's MX records with Lookafter for us to ensure proper functionality and deliverability. While we recommend hosting your domain with us so we can manage MX, SPF, DKIM, and DMARC records on your behalf, you may choose to host your domain with a third-party provider. However, if you do so, it is your responsibility to ensure that all required DNS records are correctly configured, and we are not responsible for any issues resulting from misconfigured records.

If your domain is hosted with a third-party provider, we will provide the necessary DNS records, but we do not offer guidance or training on the configuration process. If any changes to MX, SPF, DKIM, or DMARC records are required, we will notify you via email. However, failure to update these records in a timely manner may impact email deliverability, and we are not liable for any resulting issues. If you require our assistance to update the DNS records on a third-party platform on your behalf, a service charge will apply, and we may require access credentials to make the necessary changes.

DEDICATED IP WHITELISTING

Lookafter acquires IP addresses from upstream providers for use with DSMTP ("DSMTP IP"). Upon acquiring a DSMTP IP, we will check its status with major anti-spam platforms such as SpamHaus, SpamCop, and Barracuda. If the IP is found to be listed, we will submit whitelisting requests as part of our IP Whitelist Service.

We provide a complimentary IP Whitelist Service only during the initial 30 days from the date the DSMTP IP is acquired. Any subsequent whitelisting requests after this period will be subject to additional charges.

While we make reasonable efforts to request IP removal from blacklists, we do not guarantee that anti-spam platforms or email service providers will:

• Remove the Dedicated SMTP Service IP from their blocklists.
• Refrain from blacklisting or blocking the IP again in the future.
• Process delisting requests within a specific timeframe or free of charge.

Lookafter is not responsible for DSMTP IP blacklisting caused by recipient complaints, spam reports, excessive bounce rates, compromised accounts, or unauthorized email activity. If email deliverability is affected due to negative IP reputation caused by recipient complaints or compromised activity, we reserve the right to charge a fee for performing the IP Whitelist Service and/or acquiring a replacement DSMTP IP if the original IP cannot be delisted.

PAYMENTS AND REFUNDS

Subscription fees must be paid in full before DSMTP activation, and failure to make timely payments may result in service suspension. Refunds will not be issued for early termination, non-usage, or deliverability issues caused by customer misconfiguration or third-party filtering policies.

We reserve the right to change pricing or billing terms with prior notice to customers.

WARRANTY & DISCLAIMERS

We strive to provide a reliable and high-performing DSMTP, but it is important to understand the limitations and responsibilities associated with its use. By using DSMTP, you acknowledge and accept these terms:

• Lookafter provides DSMTP on an "as-is" and "as-available" basis without any warranties, express or implied. We do not guarantee that DSMTP will be uninterrupted, error-free, or immune to technical issues, cyber threats, or third-party disruptions.
• We do not guarantee that all emails sent using DSMTP will be successfully delivered or reach the recipient’s inbox as email delivery may be affected by factors beyond our control, such as third-party filtering, recipient mail server policies, or global network disruptions.
• We employ reasonable security measures to protect our systems. However, we do not warrant that the service will be completely secure, free from vulnerabilities, or immune to hacking, phishing, malware, or unauthorized access. Customers are responsible for securing their accounts, using strong passwords, and monitoring for suspicious activity.
• DSMTP IP may be subject to blacklisting by anti-spam platforms, recipient mail servers, or ISPs due to user activity. While we provide initial IP whitelisting support, we do not guarantee that an IP will remain unlisted or that delisting requests will always be successful. Customers are responsible for maintaining good sending practices to avoid blacklisting.
• By using DSMTP, you are solely responsible for ensuring that your email content, marketing campaigns, and mailing lists comply with all applicable laws and regulations. We are not responsible for any legal issues arising from misuse of the service, including but not limited to violations of anti-spam laws or other regulatory requirements.
• To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to lost revenue, business disruption, reputational damage, legal consequences due to email transmission failures, blacklisting, or non-compliance with regulations, as well as data loss or security breaches resulting from customer negligence, third-party actions, or force majeure events.

USER ACKNOWLEDGEMENTS

By using DSMTP, you acknowledge that:

• You are responsible for ensuring that your email content, marketing campaigns, and mailing lists comply with all applicable laws. You agree not to use DSMTP for fraudulent, deceptive, illegal, or prohibited activities.
• You are solely responsible for all emails sent through DSMTP, including the accuracy of content, recipient consent, and compliance with anti-spam policies. You must maintain a double opt-in process for email marketing and refrain from sending unsolicited emails, phishing attempts, or malicious content.
• You acknowledge that you are responsible for maintaining a good sending reputation. This includes avoiding spam complaints, excessive bounce rates, and blacklisting. We provide initial IP whitelisting support, but you understand that we do not guarantee permanent whitelisting and are not liable for blacklisting issues caused by your email practices.
• You understand that email deliverability is not guaranteed, as it depends on recipient servers, spam filters, and third-party policies. We do not control how recipient mail servers process emails, nor can we ensure that every email will reach the inbox.
• To ensure proper email authentication and deliverability, you acknowledge that you must host your email MX records with us. While domain hosting with us is recommended, you may choose a third-party provider. However, if you do so, it is your responsibility to configure DNS records correctly. We will notify you of required DNS changes via email, but failure to update them is not our responsibility.
• You acknowledge that we reserve the right to modify, suspend, or terminate DSMTP if you violate our terms, engage in prohibited activities, or negatively impact our network reputation. Additionally, we may update these terms at any time, and continued use of the service constitutes acceptance of the revised terms.

TERMINATION

You may terminate DSMTP at any time by providing written notice. However, no refunds will be issued for any unused service period. Your access to the service will be discontinued at the end of your current billing cycle unless otherwise specified.

We reserve the right to suspend or terminate your DSMTP immediately, with or without notice, under the following circumstances:

• If you fail to comply with the terms in this Agreement, including but not limited to engaging in illegal spamming, sending unsolicited emails, or violating applicable laws and regulations.
• If your account is found to be involved in phishing, malware distribution, fraudulent activities, or any form of abuse that threatens the security or integrity of our network.
• If your email-sending practices result in excessive spam complaints, high bounce rates, or cause our IPs to be blacklisted.
• If you fail to make timely payments for the service or experience repeated payment failures.
• If your account is compromised, misused, or involved in unauthorized access attempts that pose a risk to our systems or infrastructure.

For customer-initiated termination, we may provide notice before suspension or termination. However, in cases of severe violations, termination may be immediate without prior notice. No refunds will be provided for any termination, regardless of the reason.

CONTACT INFORMATION

If you have any questions or concerns regarding this Agreement, please contact us through the following contact points:

• Email: helpdesk@lookafter.com