This Dedicated Outgoing SMTP Service Terms & Conditions Agreement ("Agreement") contains the terms that govern your subscription of Dedicated Outgoing SMTP Service ("DSMTP") that Lookafter IT Sdn Bhd ("Lookafter") provides.
You agree to use DSMTP for your business purpose only. You may use DSMTP for marketing email distribution with double opt-in. Double opt-in means your recipient has subscribed for your newsletter or email marketing messages by explicitly requesting it and confirming their email address. Confirmation is usually done by responding to a notification or confirmation email sent to the email address the recipient specified. The double opt-in method eliminates the chance of abuse where somebody submits someone else's email address without their knowledge and against their will. The mailing list must comply with all guidelines set forth by the laws of Malaysia. You are not permitted to mail any mailing list that you were given or purchased, as this is considered spamming and may result in the termination of your account.
You must not use DSMTP to transmit or disseminate unsolicited emails (spam). Any unsolicited emails being sent will result in suspension or termination of the offending account. We take a zero tolerance stance against sending of unsolicited email and other forms of spam.
Lookafter acquires IP address from upstream providers for the use of DSMTP ("DSMTP IP"). When a DSMTP IP is acquired, Lookafter will conduct checking with anti-spam platforms such as SpamHaus, SpamCop and SORBS and perform whitelist request if the DSMTP IP is found listed in these platforms ("IP Whitelist Service"). Lookafter provides complementary IP Whitelist Service during the initial phase only, within the first 30 days when the DSMTP IP has been acquired. Subsequent IP Whitelist Service is subject to charges.
Whilst Lookafter provides IP Whitelist Service, we do not guarantee that the anti-spam platform or email service provider will not henceforth blacklist or block the DSMTP IP again. We also do not guarantee that the anti-spam platform or email service provider will agree to remove the DSMTP IP from their block list. Lookafter does not take responsibility on how these providers handle their block list, how long they take to whitelist an IP, and how much they charge for IP delisting.
Lookafter is not responsible for DSMTP IP blacklist caused by recipient's complaint or compromised account. In the event that email deliverability is affected due to negative IP reputation as a result of recipient's complaint or compromised activity, Lookafter reserves the right to assess a fee upon you to perform IP Whitelist Service and/or to acquire a new DSMTP IP in replacement of the blacklisted DSMTP IP.
If you have any questions or concerns regarding this Agreement, please contact us through the following contact points: